Have you installed any customization with the game, e.g. What do you expect to see? I want to figure out how to get everything back since I've put a lot of money into the game and don't want to have to repurchase everything all over again. Now all of my packs are gone and saying I need to repurchase. Both have failed and caused more of my dlc to disappear. I already attempted to clear the cache and repair the game. What happens when the bug occurs? I opened up the EA app and most of my DLC for the sims 4 was gone. Steps: How can we find the bug ourselves? The bug is within the EA app itself. For kits, I have desert luxe kit, industrial loft kit, first fit kit, pastel pop kit, bathroom clutter, and everyday clutter. I own the spooky stuff, toddler stuff, my first pet, vintage glamour, laundry day, tiny living, and Moschino stuff pack. I have the spa day, dine out, outdoor retreat, parenthood, dream home decorator, and vampire game packs. What expansions, game packs, and stuff packs do you have installed? I have all of the expansion packs except for island living, snowy escape, and eco-lifestyle. What is your current game version number? 1.96.365.1030 How often does the bug occur? Rarely (0% - 9%) Which language are you playing the game in? English
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